Q: WHY IS LAPFCU UPDATING ITS DIGITAL BANKING SYSTEMS?
A: To improve banking functionality, convenience, and security across all your devices.
Q: WHEN WILL THE UPDATE HAPPEN?
A: The update starts at 6:00 a.m., Tuesday, October 8. Mobile and online banking be unavailable during this time. We'll notify you via text message and/or email when mobile and online banking are available again.
Q: WHAT SHOULD I EXPECT DURING THE UPDATE?
A: During the update:
- Mobile and online banking will be temporarily unavailable
- Debit/credit cards will work normally
- LAPFCU branches will be open regular hours
- Member Contact Center is available 24/7 at (877) 695-2732; expect longer than usual on-hold waiting times
- Transactions scheduled for Tuesday, October 8 will process and post as usual (includes payments, transfers, deposits, payroll, social security, pension)
- Starting October 3 at 7:00 a.m., funds transfers cannot be made/scheduled until the update is complete
- Starting October 3 at 5:00 p.m., bill payments cannot be scheduled until the update is complete
- Telephone banking is available 24/7 at (877) 695-2732
- CO-OP Shared Branches and ATMs will be available regular hours
Q: HOW SHOULD I PREPARE FOR THE UPDATE?
A: Please update your contact information by Thursday, October 3 in mobile or online banking. Your preferred email address and phone number will be used to verify your identity when you log in to the new system.
- LAPFCU app: Settings icon > My Settings > Contact Information > Edit
- Online banking: My Settings > Contact Information > Edit
No other actions are needed right now. Watch for more details soon.
Q: WILL TELEPHONE BANKING BE AFFECTED BY THE UPDATE?
A: No. Telephone banking will stay the same and will be available during the update.
Q: WILL MY DEBIT CARD BE AFFECTED BY THE UPDATE?
A: No. Nothing will change with your debit card, and it will work as usual during the update.
Q: WILL MY TRANSACTION HISTORY TRANSFER OVER?
A: Yes. You can access up to 18 months of transaction history in the new system.
Q: WILL MY SCHEDULED TRANSFERS CARRY OVER TO THE NEW SYSTEM?
A: Yes. All transfers previously scheduled for Tuesday, October 8, will post that day. Please schedule all new transfer payments once the new system launches to ensure timely payments.
Q: CAN I STILL SCHEDULE NEW PAYMENTS OR RECURRING TRANSFERS?
A: Yes. You may schedule new payments or recurring transfers until 7:00 a.m. on Thursday, October 3. After this, changes cannot be made, and new transfers cannot be scheduled until the system update is complete on October 8.
Q: WILL MY RECURRING BILL PAYMENTS TRANSFER OVER?
A: Yes. Your previously scheduled bill payments will transfer to the new system.
Q: WILL MY CONTACTS TRANSFER OVER TO THE NEW SYSTEM?
A: Yes. Your contacts for transfers, payments, and Zelle will transfer to the new system.
Q: WILL MY ACCOUNT NICKNAMES TRANSFER OVER TO THE NEW SYSTEM?
A: Yes. Your account nicknames will transfer to the new system.
Q: SHOULD I ADD NICKNAMES TO MY ACCOUNTS?
A: Yes. Adding nicknames to your accounts helps you quickly identify each account without having to remember account numbers. For example, use names such as “John’s Checking,” or “Acura Auto Loan.” To create account nicknames:
- LAPFCU app: Settings icon > Account Preferences
- Online banking: Settings > Account Preferences
Q: IS MY PERSONAL AND FINANCIAL INFORMATION SECURE DURING THE UPDATE?
A: Yes. Your account information will remain secure. Ensuring your safety is our top priority.
Q: WILL I NEED TO REREGISTER FOR MOBILE AND ONLINE BANKING?
A: No. If you already use digital banking, you'll be able to use your current username and password to log in. However, you must create a new password after your first login.
