NEW DIGITAL BANKING IS HERE!

GET STARTED

Watch the Getting Started video.

MOBILE BANKING

• Apple users: Update the LAPFCU app in the Apple App Store.
• Android users: Delete the old app. Download the new app in Google Play. To find our Android app in Google Play, search for LAPFCU Mobile.

LOG IN: No need to re-register.

• Use your current username and password the first time you log in.
• If you exit during your first login, use "Forgot Password" to try again.
• You'll be prompted to create and save a new password. It must:
  • Have 8 - 32 characters 
  • Include at least one of each of the following:
    • Number
    • Lowercase character
    • Special character
• Be different than your last 10 passwords

VERIFY AND REGISTER YOUR PERSONAL DEVICE: The first time you log in, you'll receive a Secure Access Code to verify your identity.

• Choose to receive your access code via text or email.
• Enter the six-digit access code sent to you within 15 minutes and click "Submit."
• Register your trusted device to avoid needing an access code for future logins.

ACCOUNT INFORMATION, HISTORY, AND SETTINGS: Your information transferred over and is available in our new system, including:

• Account details, nicknames, and contacts
• Zelle contacts
• Transaction history
• e-Statement opt-in preferences
• Scheduled recurring transfers
• Scheduled bill payments

ALERTS: Alerts did not transfer over, so you'll need to set up new account and debit/credit card alerts. Choose from more than 30 real-time options. To set alerts:

• Account: Go to Settings > Alerts > Alert Settings > Manage Account Alerts
• Debit cards: Go to Settings > Alerts > Alert Settings > Manage Account Alerts > ATM/Debit Card
• Credit Cards: Go to My Cards > Card Controls > Choose your card > Set Declines and Alerts

Q: WHY DID LAPFCU UPDATE ITS DIGITAL BANKING SYSTEMS?

A: To improve banking functionality, convenience, and security across all your devices.

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Q: DID MY TRANSACTION HISTORY TRANSFER OVER?

A: Yes. You can access up to 18 months of transaction history in the new system.

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Q: DID MY SCHEDULED TRANSFERS CARRY OVER TO THE NEW SYSTEM?

A: Yes. All previously scheduled transfers will post as scheduled.

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Q: DID MY RECURRING BILL PAYMENTS TRANSFER OVER?

A: Yes. Your previously scheduled bill payments transferred to the new system.

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Q: DID MY CONTACTS TRANSFER OVER?

A: Yes. Your contacts for transfers, payments, and Zelle transferred to the new system.

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Q: DID MY ACCOUNT NICKNAMES TRANSFER OVER?

A: Yes. Your account nicknames transferred to the new system.

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Q: DO I NEED TO RE-REGISTER FOR MOBILE AND ONLINE BANKING?

A: No. If you already use digital banking, you'll be able to use your current username and password to log in. You'll be asked to create a new password after your first login.

WE'VE CHANGED THE FREQUENCY OF SCHEDULED RECURRING FUNDS TRANSFERS

• We automatically switched your funds transfer frequency to the next closest option (if your past option is no longer available).

• Please log in to mobile or online banking to check and adjust your preferences, if needed.

RECURRING FUNDS TRANSFER FREQUENCIES

OLD FREQUENCY	NEW FREQUENCY
TRANSFERS TO/FROM LAPFCU ACCOUNTS:
First/last business day of each month	First/last calendar day of each month (includes weekends)
TRANSFERS TO/FROM ACCOUNTS OUTSIDE LAPFCU:
First/last business day of each month	No change
ALL TRANSFERS:
Every 15 days / Every 3 weeks	Every other week
Every 4 weeks / Every 2 months / First Business day of each 2nd month	Monthly
First or last business day of each 3rd month	Quarterly
First business day of each 6th month	Semi-annually
First or last business day of each 12th month	Annually

If you currently have access to more than 20 LAPFCU accounts, here’s what you need to know when you log in to the new system:
Your new home screen only displays up to 20 accounts. The first time you log in, you’ll need to select which accounts you’d like to see on your home screen. To choose the accounts to display on your home screen:

• Click Select Accounts

• Under About Manage Accounts, click Get Started

• Click the star icon next to the accounts you want to display to favorite them. You can choose up to 20 accounts. These accounts will now appear on your home screen

 

IMPORTANT INFORMATION FOR QUICKEN/QUICKBOOKS USERS

The digital banking update changed how LAPFCU connects with Quicken and QuickBooks. Now you can:

• Use Express Web Connect to automatically download and update transactions by entering your digital banking username and password into Quicken or QuickBooks.
• Use Web Connect to download transactions from online banking and import them into Quicken or QuickBooks.

Please deactivate and reactivate your LAPFCU account to ensure a smooth transition to our new system.

DEACTIVATE YOUR ACCOUNT

REACTIVATE YOUR ACCOUNT

• Follow these instructions to deactivate and reactivate your LAPFCU account in Quicken or Quick Books to set it up correctly.

Please note: Express Web Connect will be unavailable for 10 business days. Until then, you can manually import transactions from online banking into Quicken or QuickBooks.