FAQs

Find the answers you need

These are the questions we hear most often from our members

Contact us if you need more information

General

  • VAN NUYS, BREWER, ACADEMY BRANCHES: 8:00 A.M. – 5:00 P.M., Monday – Friday.
  • SANTA CLARITA BRANCH: 9:00 A.M. - 5:00 P.M., Monday-Friday. (Holidays may affect these hours)

View closures here

Find your nearest branch

  • VAN NUYS: 16150 Sherman Way, Van Nuys, CA 91406 
  • BREWER: 5651 W. Manchester Ave., Los Angeles, CA 90045
  • ACADEMY: 1880 Academy Drive, Los Angeles, CA 90012
  • SANTA CLARITA: 19195 Golden Valley Road, Santa Clarita, CA 91387

You have access to 30,000 surcharge-free CO-OP ATMs and 5,800+ shared branches nationwide. Find a location near you.

Usually, you can make most common types of transactions at a shared branch. However, services and transaction amounts may be limited or vary per shared branch location, so call before you visit to verify they can process your transaction.

322078493

Membership

We proudly serve sworn and non-sworn employees of Municipal Police and County Sheriff’s Departments in Los Angeles, Orange, Riverside, San Bernardino, or Ventura Counties.  Immediate family members, retirees, volunteers, and others are also eligible for membership. See details here.

Yes! If you are an LAPFCU member, your immediate family members also qualify for membership. See details here.

It's easy to apply for membership online at lapfcu.org/join, over the phone, or at one of our branches! 

A driver’s license or valid government ID is needed to complete the membership application.

Your MEMBER NUMBER differentiates you from another member. Your ACCOUNT NUMBER is the number assigned to your different accounts (i.e. savings, checking, money market, etc.).

  • LAPFCU App: Tap MORE at the bottom right > click STATEMENTS > Tap the ENROLLMENT tab.
  • Online Banking: Under SERVICES, select E-STATEMENTS & E-DISCLOSURES > click the ENROLLMENT tab. 
     
  • LAPFCU App: Click on account listed on home screen > Tap DETAILS.
  • Online Banking: Click on account listed on homepage > Select ACCOUNT DETAILS 

Our Law Enforcement Programs include: no-cost debt protection for loans and lines of credit, free digital privacy/ID-theft protection, low-APR loans for equipment, special loans for those new to law enforcement, first-time home buyer loans, discounts on insurance and estate planning services, and personalized investment and retirement guidance.

Credit Cards & Debit Cards

The charge is 1% fee for foreign transactions in non U.S currency and 0.8% fee for foreign transactions in U.S dollars. 

Call the applicable number below to dispute a transaction or make a claim.

Call the applicable number below to change your PIN or activate the card. 

Yes, you can temporarily deactivate your credit and debit card in case it’s lost or stolen using Card Controls, which can be accessed from online and mobile banking. From online banking: Services > LAPFCU Card Controls From LAPFCU app: More > LAPFCU Card Controls 

You can access up to 18 months of past statemetns in online banking. If you need older statements, contact us for assistance.

Digital Banking

Change your statement enrollment selection.

LAPFCU app > More > Statements > Enrollment tab.

Online banking: Services tab > e-Statements & e-Disclosures > Enroll

Send us a travel notification from the app or in online banking. LAPFCU App > Cards > Travel Notification Request or Online banking > Services.

Visit lapfcu.org > Enroll
Download the LAPFCU app > Sign up
The same log in credentials will be used for online and mobile banking. 

 

When you do not log in to online or mobile banking for 6 months, we deactivate your access as a security precaution. We will send you notices before this happens. Once you are deactivated, you will need to re-enroll. For assistance, call us at (877) 695-2732.

Loans

Yes, you can use Quick Pay to make one-time or recurring payments, on your LAPFCU loan, from another financial institution. Access Quick Pay in online and mobile banking.

LAPFCU app > Pay transfer > Quick pay  

Online banking > Services > Quick pay  

We do not offer this service at this time. Please contact us at (877) 695-2732 or start a secure chat with us in online or mobile banking for assistance.  

Transfers

Yes. You can transfer funds to and from outside accounts with LAPFCU. Log in to online banking > Transfers > Your outside accounts.

Please see the required information needed to ensure timely processing. 

LAPFCU is a full-service credit union for sworn, non-sworn, and professional employees of police and sheriff's departments and their family members in Los Angeles, Orange, Riverside, San Bernardino and Ventura counties.