We’ve switched to a new credit card services provider to bring you enhanced features and new capabilities. Read these FAQs to learn more about credit card changes starting February 26.
Q: How will I access the new credit card management site, MyCardInfo?
A: Starting March 2, you can access MyCardInfo by logging in to the LAPFCU app or online banking. Click here to see where to find it.
Q: Will my card number change?
A: No, you may continue to use your existing card. Upon reissue, you’ll receive the upgraded contactless payment card with a new design.
Q: When do I get a new card?
A: You will receive an upgraded contactless payment card when your current card is about to expire.
Q: Will there be any card usage interruptions or delays?
A: No, you may continue to use the same LAPFCU credit card as needed without any interruptions.
Q: I currently have a PIN. Will I need a new PIN?
A: Yes, you will need to reset your PIN at (888) 891-2435.
PAYMENTS:
Q: How do I make a one-time payment or set up recurring payments?
A: You can set up your credit card payment option in MyCardInfo, the credit card account management site or Quick Pay. Both can be accessed by logging in to the LAPFCU app or online banking.
Q: How do I make a payment using an account from another financial institution?
A: You can make payments from your account at LAPFCU or from another financial institution in MyCardInfo accessed via online banking only. Quick Pay is another option.
Q: Will I need to set up recurring payments again in the new system?
A: Unfortunately, any scheduled or recurring payments that you set up in the current EZ Card system will end after February 24. For uninterrupted scheduled payments, you may use Quick Pay in online banking to make a one-time payment for the full balance or schedule recurring minimum payments.
Q: Where do I mail payments or request billing information?
A: PO BOX 37035
Boone, IA 50037-0035
Q: Can I use the S9 or S39 to make a payment?
A: A one-time payment can be made by transferring funds from your LAPFCU accounts to the S9 (Classic Visa) or the S39 (Platinum Visa). Funds transferred to the S9 or S39 are swept daily for posting to your Visa credit card account. Please note that payments made by 1:40 p.m. are posted at the end of the day and will not reflect against your credit card balance until the following business day. If your payment is made after 1:40 p.m., it will be posted in 2 business days.
Q: My last payment was sent to the Carol Stream, IL address, why hasn’t it posted?
A: The Carol Stream, IL address is the payment address for the old Visa card processor. The old card processor is re-directing these payments to the new card processor located at PO Box 37035 Boone, IA 50037-0035. If you sent your payment to the Carol Stream, IL address, you may have been assessed finance charges, please contact LAPFCU and the finance charges will be reversed. We apologize in advance for the inconvenience this has caused.
Q: I have attempted to add an external account as the payment source in My Card Info and it is not saving the information, am I doing something wrong?
A: LAPFCU recently learned that a new rule requiring that external accounts are required to have the routing number validated via a third party. The validation is currently not working and we have opened a ticket with the vendor. In the meantime, you can set up one-time payment for the full statement balance or set up a recurring “minimum balance due” using Quick Pay.
STATEMENTS:
Q: What will happen to my past statements?
A: We sent notices advising cardholders to download and save past statements as they would no longer be available for download after March 1. Even though past statements are not available for download in My Card Info, twelve months of transaction history is available in My Card Info which includes transactions prior to the conversion.
Q: How many past statements can the new system store?
A: MyCardInfo can store two years of past statements.
Q: Will my statement change?
A: Your March statement will have an improved design, but the information it contains will remain the same.
Q: How do I enroll in electronic statements?
A: To go paperless and start receiving statements online, set up e-Statements in MyCardInfo.
• Log in to our app: Tap More. Select VISA My Card Info. Tap the three bars to navigate to Account Info, and click e-Statements.
• Log in to online banking: Click the VISA My Card Info link at the top right corner. Go to the Account Info drop-down menu, and select e-Statements.
PLATINUM CARDHOLDERS ONLY:
Q: Why can’t I see or redeem my reward points?
A: Access to manage your reward points is temporarily unavailable while we upgrade to an improved program. During this period, you’ll continue to earn points on your purchases. If you wish to redeem your points now or require assistance, please contact our Card Services department at (877) 695-2732.
Q: Will I lose ScoreCard rewards points on my Platinum Visa®?
A: No, your current rewards points will transfer over to the new system.
Q: Will there be changes to the rewards program?
A: Yes, the new Total Rewards program allows you to earn more points per purchase. Starting
February 26, you will earn:
3 points for every dollar spent on groceries
2 points for every dollar spent on gas
1 point for all other purchases
Q: I’m a Platinum cardholder. What does the participation date mean next to my rewards points on my statements?
A: The participation date reflects the date the credit card services provider transferred over your points. This date does not impact the February 26 start date to earn points under the new Total Rewards program.
For the latest credit card changes, please refresh this page. Any questions? Feel free to call us at (877) 695-2732.
